MUTUAL COMMITMENT
The employee, manager and consultant thoroughly discuss the issues of concern and establish a mutual commitment to the process, timelines, expected outcomes and confidentiality.

DATA GATHERING
The consultant collects pertinent data to assess the current situation. The employee participates in an in-depth interview, relevant objective tests are administered, and the consultant may also interview colleagues for their insights.

FEEDBACK AND DISCUSSION
The consultant provides candid feedback and discusses the findings relative to the identified issues. The employee develops a clear understanding of his/her skills, interests, values, style, and personality and how they contribute to or hinder success.

ACTION PLANNING
Based on assessment feedback and discussions, the employee develops a plan of action that positively addresses the performance and career development issues. The employee's plan, which includes goals, activities, timelines, follow-up and evaluation methods, is reviewed with the manager during this phase of the program.

COACHING
During the implementation phase the consultant continues to meet with the employee for on-going coaching and support as agreed to in the plan.

EVALUATION
After the plan has been fully executed, the consultant evaluates the effectiveness of the plan by gathering follow-up data and provides direction for future action.